Privacy Policy

1. Information We Collect

We may collect the following categories of information:

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A. Personal Identifiers

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This may include:

• Name;

• Email address;

• Phone number;

• Mailing address;

• Date of birth;

• Last four digits or full Social Security number, if required for case review or documentation;

• Government-issued identification details, if necessary for verification or documentation.

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B. Debt and Financial Information

This may include:

• Student loan balances;

• Loan servicer or lender information;

• Account status information;

• Payment history;

• Collection notices;

• Tax debt balances;

• IRS or state tax notices;

• Income information;

• Employment information;

• Financial hardship information;

• Assets, liabilities, or other financial details relevant to your case.

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C. Documents You Provide

You may submit or be asked to provide documents such as:

• Loan statements;

• Tax notices;

• Account statements;

• Correspondence from lenders, servicers, collectors, or tax authorities;

• Identification documents;

• Financial records;

• Authorization forms;

• Supporting documentation related to your matter.

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D. Communications

We may collect records of your communications with us, including:

• Emails;

• Text messages;

• Phone call notes;

• Form submissions;

• Consultation notes;

• Scheduling details;

• Customer support or follow-up communications.

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E. Website and Technical Information

When you visit the Site, we may collect:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages visited;

• Referring website;

• Approximate location;

• Date and time of visit;

• Interaction data;

• Cookies and similar tracking information.